Welcome to the Department of IATA Airline Customer Service

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records. IATA Training’s focus on the quality and reliability of our offering, it is no surprise that the majority of our courses have supervised exams. Qualifications stemming from supervised exams are undoubtedly the most valued within the aviation industry and we take special care to ensure that a diverse selection of invaluable courses with supervised exams are available to our students. Exams can be taken online with remote supervision.
Career Opportunities World Airport ground handling staff, International Airline Passenger Service Executive, IATA Travel agency officer, Tour operations Executive, Airline city office representative, reservation executive, Domestic ticketing officer, International ticketing Executive, Guest service Associate in Cruise liners, Concierge travel Desk Manager, Guest Relations Executive

• Describe the impact of current challenges on customer service

• World Class Infrastructure/ Placement Assistance

• Use communication skills to resolve customer complaints and conflicts

What we learn : Introduction to airline customer service, Communication skills, Emotional intelligence vs. emotional competence, Cross-cultural awareness, Customer contact techniques, Dealing with complaints and conflict